Can it be restored if deleted? How to take over LINE chat history when changing smartphone models

Some people may be planning to change models due to the release of the latest model smartphone or a breakdown. For such people, it seems that whether or not they can take over their LINE chat history is a point of concern.

So, in this article, we've put together how to take over your LINE chat history, how to back it up, and what to do if you accidentally deleted your chat history, so let's check it out right away.

What happens to LINE chat history when I change devices?

If you set your email address and phone number on LINE and back up your chat history in advance when changing models, you can carry over your chat history when you log in to LINE on your new smartphone. .

How to transfer LINE chat history! Can it be done on the PC version?

When you change the model of your iPhone/Android smartphone, if you have set up LINE, you will see the item "Have you backed up your chat history?" as shown in the figure below.

On Android devices, you can restore your chat history after you take over your LINE account, but on iOS devices, you can't restore it later, so be careful.

By the way, there is no function to restore chat history on the PC browser version of LINE.

In addition, since it is necessary to make a backup to restore the chat history, we will introduce how to back up on both iPhone and Android smartphones.

[Reference] LINE/LINE Security Transfer Guide

How to back up LINE chat history ~iPhone version~

This time, we will introduce the procedure using iPhone SE (2nd generation).

1. Tap "Settings (gear mark)" at the top right of the LINE home screen. Then tap "Talk".

2. Tap Backup Talks, then tap Backup Now to start creating a backup.

How to back up LINE chat history -Android version-

1. Tap "Settings (gear mark)" on the upper right of the LINE home screen. Then proceed to "Talk".

2. Tap "Backup/restore chat history". Then tap "Back up to Google Drive" to complete the backup.

Where is the backed up data stored?

Once the chat history is backed up, you may be wondering where it was saved.

iPhone is saved in "iCloud", Android smartphone is saved in "Google Drive".

Is it possible to transfer chat history from an iPhone to an Android smartphone or from an Android smartphone to an iPhone?

LINE chat history cannot be transferred between iPhone and Android smartphones.

If you really want to take over your chat history, there is also a way to send the chat contents by email, so let's try it.

How to send the chat history of the iPhone version of the LINE app by email

We will explain using the iPhone SE (2nd generation).

1. Tap the upper right menu (three lines) of the chat room you want to send by email.

2. Tap "Other". Then tap "Send chat history".

3. Select the app you want to send text data to. Tap "Mail" this time.

4. A textual chat history will be attached to the email.

How to send chat history from the Android smartphone version of the LINE app by email

1. Tap "Menu (three lines)" at the top right of the chat room you want to send by email.

2. Tap More, then tap Send Chat History.

3. Select the email/message app you want to send the text data to. If you select Email, the LINE chat history converted to text will be attached to the email.

What to do when LINE chat history backup is slow

There are times when LINE chat history backup is slow or an error is displayed.

If the backup is not progressing, the LINE app may not have been updated, iOS may not have been updated on the iPhone, or iCloud may not have sufficient free space.

Also, with Android smartphones, backup may fail if there is not enough free space on Google Drive.

If you can't get a backup even after solving the above problems, you may want to try restarting your smartphone once. If the issue is still not resolved, we recommend contacting LINE's help center.

[Reference] Can't back up chat history on LINE/Help Center iCloud

I got a notification that my automatic backup to Google Drive failed

Will the other party be notified if I delete the chat history?

If you "delete" the LINE message that was sent by mistake, you can delete the message on your LINE chat screen, but it will remain on the other party's side.

However, if you select "Unsend" for the mistakenly sent LINE message, you can delete the message not only from yourself but also from the other party's chat screen.

Can I restore my LINE chat history after deleting it?

If you accidentally delete your LINE chat history, you can only restore it from the Android smartphone version of the LINE app if you backed it up.

1. Tap "Settings (gear mark)" at the top right of the LINE home screen. Tap "Talk".

2. Tap "Backup/restore chat history". Finally, tap "Restore" to complete the restoration.

* Data is based on editorial research as of early February 2022. *Although every effort has been made to ensure the accuracy of the information, we do not guarantee the completeness or accuracy of the content. * Please use the product at your own risk.

Text / Haruka Sueie