I was forced to choose between "do not replace" or "set repair" because of iPhone battery replacement and scratches on the screen.

As I mentioned in an article on this site the other day, I applied for an iPhone battery replacement program. This program reduces the battery replacement price of the iPhone, which is not covered by the warranty, by 5,600 yen from the conventional 8,800 yen after Apple apologized for the problem that slowed down some of the old iPhone models at the time of iOS update. I made it 3,200 yen. I heard that it is crowded because the application deadline is within the year, but there is no sound even after two weeks have passed since I applied. When I called him to say that this was strange, he said, "I can't answer when I can get it back."

The photo was forgotten in the middle of the iPhone 6s after that, but it finally made progress on the 26th. First, at around 15:00, I received an email saying "We've received your product", and the English text was written to mean that the product was received and that I would be notified by email when the requested service was completed. At this point, I was wondering "Why English?" To be honest, I was relieved that the repair would finally start. But the problem is the email that arrived after 20:00 on the 26th. An email with the subject "We need to hear from you." Also says in English, "We have found a problem that was not mentioned in the original repair request. Please check the details." .. I wondered what it was, and when I looked at the link, there were three photos taken by Apple of the iPhone I deposited, and it says "Damage: Cracked". Originally I noticed that there was a slight scratch on the screen. However, it is not in a state where the screen is cracked like the iPhone that young people often have. There is no problem in actual use at the level where one or two places on the corner of the screen are lightly cracked. Scratch Level And on that page, "If you wish to continue the repair process, please approve the modified repair costs listed. We will not repair your device and will return it at no additional cost. It's possible, "he said, with two options below. "I would like a paid repair. ¥ 15,984 including tax." "Please return the product without repair." There is no other option. In other words, you have to choose between paying about 16,000 yen including repair of the front glass or giving up battery replacement. Moreover, the repair status page also states: "Please note that your product will be returned if you do not respond (that is, reply) by December 31, 2018." It means that if there is no reaction, I will return it without fixing it. I was wondering and tried to call support again. "This is because our policy is to make repairs as close to perfect as possible," the support desk explained apologetically. But I just signed up for a battery replacement program. I have a feeling that "it's a good deal if the battery is new for 3,200 yen", and I don't think or want to repair the scratches on the screen at all. In the first place, wasn't the background of this battery replacement program itself, which Apple admitted to negligence and started as an apology? However, since some other scratches were found, I wouldn't replace it unless it was repaired, and if I didn't like it, I wouldn't be able to return it without fixing it. I wrote so far, and when I checked the support page again, it said: "If there is any damage that interferes with battery replacement, such as a crack in the screen, you need to repair it first (in some cases, a separate repair fee may be charged)." It's probably the Apple Repair Center's view that this is exactly the case enclosed in brackets. I completely missed this sentence. Apple had warned me well in advance, so it wasn't bad at all. It's a little bigger, and I think it would have been nice to have it written in bold, but in general I should have overlooked it. So, I decided to give up on the battery replacement program, which had been waiting for 3 weeks. I'm not sure when the iPhone 6 will come back when I told it to stop replacing the battery, but when it comes back, I can manage to use it effectively by continuing to use the deteriorated battery or using it as a trade-in replacement for the iPhone XR. I want to.