[Repo] Cracked screen when dropped! I have repaired the iPhone X at actual cost

A direct hit between the cover and the film! A crack across the screen...

The accident happened on December 6th. According to family members, he temporarily put the iPhone X in his breast pocket, forgot about it, and bent over when he slipped and fell to the ground. I had the cover and the film on, but unfortunately I hit the part between them. In the image, the crack doesn't look that bad due to the lighting, but if you look closely, you can see a crossing crack from the left side to the right side of the screen on the side where it was hit. Since the film is attached, it is an impression that it has not collapsed with a fine line. It was a crack that did not affect the use of the iPhone, but I decided to repair it because I felt that it was a beautiful full-screen display.

Time to book a repair! Apply from a computer or smartphone

If your iPhone breaks down, you can repair it by bringing it to an Apple authorized service provider for "carry-in repair" or mailing it to Apple for repair "delivery repair". In addition to the official repair method of ", you can also have it repaired at an iPhone repair service shop in the city. Repairing at a repair shop in the city can be done cheaper than the regular repair method, but on the other hand, disassembling the iPhone is considered to have been modified, and it may be out of Apple's product warranty. , We cannot deny the possibility that new problems may occur due to repairs using cheap parts. I recommend the official method. So, this time, I chose carry-in repair over delivery repair, which takes several days, to repair the iPhone that I use every day. To apply for repair, access the Apple Support page from a computer or smartphone, select the device you want to repair and what kind of problem you have, and select whether to bring it in or deliver it.

For iOS devices, it is easy to use the "Apple Support" app

For iPhones, you can also make a repair reservation from Apple's official app "Apple Support" for iOS devices. When you launch the app and look at the "Use support" tab, the Apple products linked to the signed-in Apple ID are listed, so select the device you want to repair.

Select the appropriate one for the situation of the terminal you want to repair. If you don't have a choice, you can also select "not on topic" and discuss with the operator via chat or phone.

When I chose the cracked screen on my iPhone X, delivery repair was not an option, and only bring-in repair was available.

If you have allowed access to your current location in the Apple Support app, information about nearby repair shops will be displayed. The "Next available" column is the shortest time slot that can be booked at that store, and "Apple Premium Service Provider" stores will be displayed as such on the list display screen.

When you tap the store, you will be able to select the reservation date and time. Tap the desired time slot.

The date and time of the repair appointment, the location of the store, the status of the iPhone to be repaired, and the information of the owner registered in the Apple ID will be displayed. If there is no problem with the displayed content, tap the "Reserve" button to complete the repair reservation.

You have made a reservation when the "Your reservation has been completed" screen is displayed. After that, at the reserved date and time, we will visit you with the device to be repaired, the repair cost if paying in cash, and your identity verification document.

Tapping the "Run Tasks" button will show you what to do yourself before visiting the repair shop. If you ask for repair, all information in the terminal will be reset, so it is necessary to back it up in advance. Also, update the installed OS version to the latest.

A copy of the repair appointment email will be sent to the email address registered in your Apple ID. You can also cancel the repair reservation or change the reservation time from the link in this email.

For computers, make a repair reservation on the Apple support site

To make a repair reservation for a computer, access the inquiry screen from the top menu "Support" on the Apple official website, and select the device you want to repair. , select the current state from the options. Select the repair method from "carry-in repair" or "delivery repair". When you sign in with your Apple ID, you will be prompted to select a store to use for the selected repair method. Search by specifying the area around your current location or the area you can visit. If your current location is set to be shared, your current location will be indicated by a blue circle on the map, and candidate stores will be displayed by red pins. At the top of the list on the left, press "Availability" to sort by the date and time when you can make a repair reservation, and press "Distance" to sort by distance from your current location. If you check "Provide same-day repairs", only shops that can handle repairs on the same day you brought the product to the shop will be narrowed down and displayed. When you select the store you want to make a repair reservation for from the list, the selection screen for the date and time you want to make a reservation will be displayed on the right side. Unlike the repair reservation from the app, the reservation is completed the moment you select the time (the confirmation screen before the reservation is not displayed, and the completion screen is displayed).

Reservation complete! Can I bring it in for repair even if I am not the owner?

The repair appointment was successfully completed, but the owner of the device I wanted to ask for repair was not convenient, so I decided to bring it in on my behalf. However, if you are not the owner, will you accept the repair? Are there any documents required, such as a power of attorney? I was curious and asked from Apple's chat support. For chat support where you can communicate with advisors in real time, if you check "Send a copy of this chat record to my email address", the log of the conversation will be sent to you by email immediately after the conversation is over. . Unlike over-the-phone consultations, texts remain, so the advantage is that it is easier to check later.

This time, the author logged in from the Apple ID of the owner of the device to be repaired and made an inquiry. I was. The advisor responded as follows (summary).

It is possible to request repairs on behalf of the person, and all that is required is the ID of the person who visited on behalf of the person. is what they said. At the same time, I was also informed of the points to note when bringing it in (summary).

・Please come to the store with plenty of time to respond in order・Repair/replacement will be determined after Genius Bar technicians have checked the device・Even though chat support advised free repair, the store confirmed it In some cases, it may be a paid repair ・Because the data on the terminal will be deleted when the store responds, back up in advance ・Bring an ID card with a face photo ・You must be accompanied by an adult if you are a minor If you are using Suica, delete Suica from the Wallet app in advance. keep

Reservation day! Replace the main unit at the same cost as repairing the cracked screen

Apple Shinsaibashi in Osaka has products on the 1st floor and Genius Bar on the 2nd floor. Some areas offer free courses, Today at Apple. I told the staff that I was visiting for a repair reservation, and the reservation time and reservation name were confirmed. When I made a reservation under the name of the owner of the device to be repaired and told him that I was visiting as a representative, he responded, "When calling the name of the representative, I will call you by the name of the representative." Even though it was a weekday evening, the benches were full of people waiting for their turn, and the counter was always staffed. When I told him that my turn came and I was able to act and that I wanted to repair the cracked screen of the iPhone X, he replied, "We are not yet able to repair the iPhone X."

Author: If it is not supported, will it be repaired by delivery? Staff: No, if the screen is cracked, we will replace the main unit at the same price as the screen repair.

I handed over the device to be repaired and had it diagnosed using dedicated diagnostic software. When I asked if the iPhone to be replaced was "new", I was told "It is difficult to define "new", but the main body at the time of requesting repair is different from the one for sale that is usually sold. It's a 'as good as new' device for replacement. Another staff brought me a replacement terminal and showed me the new terminal in a simple white box that is different from the general sales package. "I will check if there are any scratches etc. and if there is no problem, I will take this terminal home", so there was a film covering the back and front like a new one. The data in the terminal that has been used until now will be reset by the person who brought it in, not by the staff. The staff will guide you step-by-step, such as which items to tap in the Settings app, so there's no problem even if you don't know how to reset. When the reset was completed and the iPhone finished restarting, and the "Hello" screen appeared, I handed over the device saying that I would like to collect the device in the erased state. Finally, after confirming the contents of the support support this time and explaining the amount of money, sign with your finger on a device like an iPad and you are done. The cost this time was only 34,344 yen, which was the iPhone X screen repair cost of 31,800 yen plus consumption tax. You can choose to pay by cash, credit card, or Apple Pay. After completing the payment, I received a new device and a receipt for support, and I left the store about 15 minutes after the repair reservation time, and it was completed smoothly. Come to think of it, I wasn't asked to show my ID, but does that mean I don't necessarily have to present it?

Let's join AppleCare+ just in case

"AppleCare+", a paid support service for Apple products, can be purchased at the same time as the purchase of a new terminal, or 30 days after the date of purchase. You can purchase within days. This time, I didn't purchase it at the same time as I purchased the iPhone X, and 30 days had passed since the purchase, so it was repaired without AppleCare +. If you do not subscribe to AppleCare +, the repair cost for iPhone X is "31,800 yen + tax" for screen repair only, and "60,800 yen" for other damage such as when other repairs are required along with screen repair. Yen + tax". If you subscribe to AppleCare+, you will be covered up to two times for damage caused by negligence or accident, and it will also apply to screen only repairs and other damage. The only cost is the AppleCare+ service fee, which is "3,400 yen + tax" for screen damage only and "11,800 yen + tax" for other damage (same price for all iPhone models, not just iPhone X). In this iPhone X screen crack repair, it is calculated that the repair cost will be cheaper if you subscribe to AppleCare +.

Even if you have never dropped or scratched your iPhone before, iPhone X Due to the use of a glass panel on the back and an organic EL display on the front, the repair cost is set higher than the iPhone series. We strongly recommend that you subscribe just in case! Reference: AppleCare+ for iPhone, iPhone repair service charge (asm)